Challenges Of Undertaking Salesforce Integration

Challenges Of Undertaking Salesforce Integration

A modern organization tends to utilize various sets of application to enhance its operational efficiency. For example, Salesforce for Sales, Workday for HR & Finance, Service Now for Operations, Atlassian for Engineering and so on. Most of these applications serve different functions. Some of them are not programmed to work with one another yet they have many things in common, i.e working out similar business complications and issues. When we integrate related yet separate applications within an organization it helps the business to increase their operational consistency, efficiency, and quality. CRM systems incline to serve a consolidated location for all the data related to the customer, so, it makes more sense for a company to enable the connection with such platforms.

Salesforce with a market share of around 22% in the CRM domain and customers ranging from startups to Fortune 500, has a well-deserved reputation in the market. Salesforce offers a range of features like multi-channel marketing, customer segregation, support service, collaboration and forecasting, reporting, workflow etc. Salesforce APIs are smooth and allows integration but then there are still some areas which need to look after.

According to an article published in First Post, a survey of 200 active Salesforce users and professionals disclosed their top issues like future planning and usage patterns with the implementation of Salesforce. Around 54 percent of the Salesforce user pointed out that data source integration with the application is the most critical issue.

With solution ranging from Biztalk to Informatica, Integration technology has existed for many years but cloud computing has changed the scenario and brought upon an entirely new set of challenges. In the initial years of integration technology, it was categorized around terminologies like Enterprise Application Integration, Enterprise Information Integration  Extraction, Transformation, and Loading. For simpler usage custom coding was also an option.

In the hybrid environment that spans on-premise and cloud-based data centers, the integration scenario has changed and have become more complex in several ways. To start with, the computing infrastructure for the foreseeable future will now be spread across the following locations:

The Salesforce integration issues erupt from the necessity to share data between Salesforce and various platforms.

The main integration challenges are:

1. Extensive coding and application installation required

In certain integration scenarios, extensive coding is required and multiple appliances need to be installed to ensure successful integration. These solutions require the management to update the software and similar infrastructure. With frequent platform update, it becomes important that regular distribution of these updates for all instances should be ensured at the same time.

2. Control

Undertaking integration development, management and monitoring in the cloud for centralized control is a complex task. Developing a runtime the engine that can be deployed either in the cloud or on-prem for installation and integration execution that can be a cumbersome task especially if we are looking at sharing of data among disparate applications. This is also dependant on a corporation’s security and latency considerations.

3.  Flexibility

At complex environments where several SaaS and on-premise application needs to be to integrated, which includes a combination of legacy at a  house hosted applications to cloud-based applications. In case there is a requirement to move data from on-premises application to cloud-based applications at migration scenario. It is important that any integration effort should support any combine premise and cloud application integration. This should be possible even across core information systems, subsidiaries, regions, and partners.

Possible Solutions

There are two main ways which can help to deal with the above or other Salesforce integration issues. It can be either building on your own solution which is customized or to use an existing tool for the job.

Evaluating the main pros of building one’s software for integration is being presented with extensive customization options along with enormous flexibility. It will allow satisfying all the needs of a business and CRM integration. However, it involves lofty investment and considerable time to process and develop such a tool. Thus, it becomes an unreasonable option for businesses. The second way is to use existing services which is easy to afford and at the same time faster to deploy. By having a single access to one of these services, it allows integration with multiple systems at the same time. There is practically no requirement to write individual integration modules for different CRM platform nor there is a requirement to hire developers.

Can Force.com (From Salesforce.com) Be Considered A PaaS

Can Force.com (From Salesforce.com) Be Considered A PaaS

INTRODUCTION TO CLOUD COMPUTING AND FORCE.COM

“Cloud Computing” has dramatically changed how business applications are built and run. Deploying another application is presented as fast as opening your Internet program. Platform as a Service — or PaaS — is today an established model for running applications without the challenge of maintaining the hardware and software infrastructure at your company. An advantage of PaaS solutions is their ability to upgrade themselves to latest without manual intervention.

PaaS services are deployed in the cloud and accessed by clients essentially via their web program. Software designers, web engineers, and organizations can make all profit by PaaS: Software designers can take advantage of a PaaS solution to assemble an application which they are planning to offer over the web or software to sell out of the box. Web designers can utilize individual PaaS situations at each stage of the procedure to create, test and host their sites. Organizations can build up their internal software, mainly to develop unmistakable ring-fenced advancement and testing conditions. Platform as a service (PaaS) is a distributed computing model in which an outsider supplier conveys hardware and software instruments – usually those required for application improvement – to clients over the web. A PaaS supplier has the hardware and software all alone infrastructure.

PaaS liberates clients from having to install in-house hardware and software to create or run another application. The original aim of PaaS was to improve the code-composing process for designers, with the infrastructure and operations handled by the PaaS supplier. Initially, all PaaS platforms were in the public cloud. Over a period because many companies did not want to have everything, in public cloud, private and hybrid PaaS platforms built.

Force.com Platform enables corporations to build and deploy apps in the cloud, faster than much on-premise application platform, hybrid platforms, and many cloud platforms that are not as evolved.

PaaS gives a situation to engineers and companies to create, have and convey applications, saving designers from the complexities of the infrastructure side (setting up, arranging and managing components, for example, servers and databases). PaaS can accelerate the application development by ensuring that developers and other stakeholders can concentrate on the application itself without having to address issues around managing runtime, middleware, operating framework, virtualization, servers, storage, and networking.

 What makes Force.com PaaS?

 

Just like Salesforce.com is an out of the box solution with their products around, Sales Cloud, Service Cloud and Marketing Cloud. An organization could go out and buy the Sales Cloud today and start logging leads, opportunities, running reports, etc.In contrast, by buying some Force.com licenses, you would not have an out of the box solution, no access to leads, accounts or opportunities. You would have to build Apps, Tabs, Custom Objects, Workflow Rules yourself all to design the kind of system that you want to use.

Force.com as PaaS

Force.com has some significant difference from other PaaS providers as it underpins a programming interface and is specifically intended for creating multi-tenant cloud-based applications. It has a unique programming model based on the Java-like Apex programming language. It also has a native UI and UI programming language. Applications built on Force.com platform can be expansions of CRM capabilities gave by Salesforce CRM, or they can be work process-based business applications, for example, approval work processes. The platform also provides integration APIs to CRM integration or outsider services.

In Force.com a developer can merely declare data objects are utilizing visual configuration tools and compose trigger handlers in the Apex programming language. Support for multi-tenancy, including tenant data isolation and configuration, is given out of the case with no specific programming required. One of the practical, abnormal state aspects of this sort of platform.

However, the tradeoff is that the programming model is one of a kind and does not translate to traditional enterprise architecture. Additionally, with a specific end goal to help multi-tenancy, the platform has runtime cut-off points in place which limit the amount of data, some transactions, and transaction latency.

The Force.com platform offers other features, including security and integration with external APIs

Force.com accelerates development velocity for cloud-based applications that tap into the center Salesforce.com application and facilitate seamless deployment. Many ISVs are reluctant to adopt Force.com because of its being proprietary and does not have the maturity or market acceptance as compared to more mainstream development platforms, for example, Microsoft .NET or Java/J2EE. Also, as the Force.com does not offer extreme cloud portability some programmers are are hesitant in leveraging this platform

Salesforce.com is proceeding with its PaaS push. For example, the company acquired Heroku—a Ruby-based PaaS that backings a global improvement group and pushes many social and versatile cloud applications. The company also presented database.com—a language-autonomous facilitated database apparently on the path to contend with Microsoft SQL Azure. How these forms strategically complement Force.com and will be accepted by the market has yet to be completely caught on.

A right PaaS platform drives innovation, enabling corporations to deploy applications faster. An exact PaaS application is open, lets IT collaboration helps in multi-cloud deployment.

Despite Force.com’s focus on productivity, the platform still needs to address factors like development support for a range of application from simple to the most complex, visual development of application logic and source control out of the box.

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